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If you have issues making Remote VirtualBoss work, it's best to go through
these 3 troubleshooting steps to test the problem you are having.
Test #1 - Is Remote VirtualBoss viewable on
the computer that is acting as the Remote VirtualBoss server?
From the computer that is acting as the server,
click this link: http://localhost. You should see the Remote VirtualBoss login window
or a Remote VirtualBoss screen. If you see a Remote VirtualBoss window, move on to Test
#2 below. If you cannot see Remote VirtualBoss on the
computer that is acting as the server, see that the following things
are done:
Make sure the Remote VirtualBoss program is installed and running.
Make sure your web server application is installed and running.
Until you can pass this test, you should not move on to further tests.
If Remote VirtualBoss is not working on the actual computer that is
acting as the server, it is not going to work anywhere, for anybody.
Test #2 - Is Remote VirtualBoss viewable through
other computers on your local network?
If you have multiple computers on a local network,
you can test to see if Remote VirtualBoss will run over your
local network.
Using a computer on your local network,
enter the address
http://xxx.xxx.x.xxx into your web browser (where xxx.xxx.x.xxx = the IP address of the
computer that is acting as the Remote VirtualBoss server) to see Remote VirtualBoss.
For example, if the Remote VirtualBoss computer's IP address is 192.168.0.102, enter this
into a web browser on another PC in your office (click here
to see how you can determine the IP address of a computer).
If Remote VirtualBoss is not viewable on other
computers within your local network, it is likely that it will not
be available to users outside of your local network (i.e., users on
the Internet). If Remote VirtualBoss is visible from other
computers on your network, proceed to Test #3 below.
If you cannot view Remote VirtualBoss from another
PC on your local network, check and make sure that port 80 is not blocked
by your firewall. If you have changed your
port number
from port 80 (the default port), make sure the port you are
using is not blocked by your firewall.
Test #3 - Is Remote VirtualBoss viewable from
a PC anywhere on the Internet / on the outside of your office?
This is the final test. If you pass this test,
everything is ready to go.
Once you have set up a domain name that
points to your computer,
visit it by entering the address into your web browser (you may need to include http:// at
the beginning of the domain name; example:
http://demo.remotevb.com).
You will see a Remote VirtualBoss website if everything has been set
up correctly.
Another way of doing this test (if your domain is not set up
yet) is to go directly to the outside IP
address of your Internet connection. You can easily determine your
outside IP address by visiting
www.whatismyip.com.
If your IP address is 68.21.75.107, you would access it by using
your web browser and typing 68.21.75.107 in your web browser address bar.
This will also take you to the Remote VirtualBoss website.
If you are unable to pass this test, first make sure that you've
passed Test #1 and #2 above. If you have passed Test #1 and #2, here are some possible causes of
Test #3 failing:
C. Your Internet service provider is blocking port 80. Some
cable
and DSL ISPs block port 80. You can determine if port 80 is blocked
by checking it at www.canyouseeme.org.
If your router is configured properly and the port 80 test fails, it
is likely that your ISP is blocking port 80. If your ISP blocks this port,
you need to change it (click here to see the recommended steps
to change to a different port).
D. Your router will not allow you to make a trip out to the
Internet and back to a server on your local network.
Some routers will not allow you to access your Remote VirtualBoss
website from inside the network.
For example, if
Remote VirtualBoss is running on a computer on your local network, and you
have set up a web address (like http://demo.remotevb.com) that points to the computer that is
acting as your Remote VirtualBoss server, you may not be able to go
to this domain from within your local network. In this case, you
would be going outside of your network (out to the Internet) and
then back into
your local network again. Some routers will not let this happen. If
your router will not allow you to do this, you can still use Remote
VirtualBoss from any computer in your network by going to
http://xxx.xxx.x.xxx (where
xxx.xxx.x.xxx = the local IP address of the computer that is acting
as the Remote VirtualBoss server; see Test #2). This is not a major
issue, because Remote VirtualBoss will still operate normally for
users outside of your network.
E. Your Internet connection uses a static IP and your router requires this to be entered into its
configuration. In this case, contact your ISP for the IP information
you need to enter into your router.
