If you have issues making Remote VirtualBoss
work, it's best to go through these 3 troubleshooting
steps to test the problem you are having.
| Test #1 - Is Remote
VirtualBoss viewable on the computer that
is acting as the Remote VirtualBoss server? |
From the computer
that is acting as the server, click this
link: http://localhost.
You should see the Remote VirtualBoss login
window or a Remote VirtualBoss screen. If
you see a Remote VirtualBoss window, move
on to Test #2 below. If you cannot see Remote
VirtualBoss on the computer that is acting
as the server, see that the following things
are done:
- Make sure the Remote VirtualBoss
program is installed and running.
- Make sure your web server application
is installed and running.
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Until you can pass this test, you should
not move on to further tests. If Remote
VirtualBoss is not working on the actual
computer that is acting as the server, it
is not going to work anywhere, for anybody.
Test #2
- Is Remote VirtualBoss viewable
through other computers on your
local network? |
| If you have multiple
computers on a local network, you
can test to see if Remote VirtualBoss
will run over your local network.
Using a computer on your local network,
enter the address
http://xxx.xxx.x.xxx
into your web browser (where xxx.xxx.x.xxx
= the IP address of the computer
that is acting as the Remote VirtualBoss
server) to see Remote VirtualBoss.
For example, if the Remote VirtualBoss
computer's IP address is 192.168.0.102,
enter this into a web browser on
another PC in your office (click
here to see how you can determine
the IP address of a computer).
If Remote VirtualBoss is not
viewable on other computers within
your local network, it is likely
that it will not be available to
users outside of your local network
(i.e., users on the Internet). If
Remote VirtualBoss is visible from
other computers on your network,
proceed to Test #3 below.
- If you cannot view Remote
VirtualBoss from another PC
on your local network, check
and make sure that port 80 is
not blocked by your firewall.
If you have
changed
your port number from port 80
(the default port), make sure
the port you are using is not
blocked by your firewall.
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| Test #3 - Is Remote
VirtualBoss viewable from a PC anywhere
on the Internet / on the outside of your
office? |
| This is the
final test. If you pass this test, everything
is ready to go. Once you have set up a
domain name that points to your computer,
visit it by entering the address into your
web browser (you may need to include http://
at the beginning of the domain name; example:
http://demo.remotevb.com).
You will see a Remote VirtualBoss website
if everything has been set up correctly.
- Another way of doing this test (if
your domain is not set up yet) is to
go directly to the outside IP address
of your Internet connection. You can
easily determine your outside IP address
by visiting
www.whatismyip.com. If your IP address
is 68.21.75.107, you would access
it by using your web browser and typing
68.21.75.107
in your web browser address bar. This
will also take you to the Remote VirtualBoss
website.
If you are unable to pass this test,
first make sure that you've passed Test
#1 and #2 above. If you have passed Test
#1 and #2, here are some possible causes
of Test #3 failing:
A. Your
firewall is blocking the activity (click
here to learn about firewalls).
B. Your router is not forwarding
HTTP requests to your PC. You need to set
up your router to do this (click
here to see the recommended steps).
C. Your Internet service
provider is blocking port 80. Some cable
and DSL ISPs block port 80. You can determine
if port 80 is blocked by checking it at
www.canyouseeme.org.
If your router is configured properly and
the port 80 test fails, it is likely that
your ISP is blocking port 80. If your ISP
blocks this port, you need to change it
(click here to
see the recommended steps to change to a
different port).
D. Your
router will not allow you to make a trip
out to the Internet and back to a server
on your local network. Some routers will
not allow you to access your Remote VirtualBoss
website from inside the network. For example,
if Remote VirtualBoss is running on a computer
on your local network, and you have set
up a web address (like
http://demo.remotevb.com)
that points to the computer that is acting
as your Remote VirtualBoss server, you may
not be able to go to this domain from within
your local network. In this case, you would
be going outside of your network (out to
the Internet) and then back into your local
network again. Some routers will not let
this happen. If your router will not allow
you to do this, you can still use Remote
VirtualBoss from any computer in your network
by going to
http://xxx.xxx.x.xxx
(where xxx.xxx.x.xxx = the local IP address
of the computer that is acting as the Remote
VirtualBoss server; see Test #2). This is
not a major issue, because Remote VirtualBoss
will still operate normally for users outside
of your network.
E. Your Internet connection uses
a static IP and your router requires this
to be entered into its configuration. In
this case, contact your ISP for the IP information
you need to enter into your router.
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If you have a
Pro or Enterprise
Support Plan,
contact our service department and we will set
up Remote VirtualBoss for you.
If you have any comments, questions, or suggestions,
please let us know at
service@virtualboss.net.
Please include your contact information.
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